FAQs

Made-to-Order Process

Made-to-order pieces are thoughtfully handcrafted and typically require 5–7 business days to complete before shipping, unless otherwise noted. Thank you for supporting slow, intentional craftsmanship. For order updates, our team is always happy to assist via email.

Pricing

Pricing reflects the time, skill, and premium materials invested in every piece. All prices are clearly displayed prior to checkout so you can purchase with confidence.

Shipping

Orders are shipped within 1-3 business days of purchase. We send each parcel with care via Canada Post, Purolator, or UPS. Tracking is provided on all shipments.

We currently ship within Canada, the United States, and the United Kingdom.

Please note that international orders may be subject to duties, taxes, or customs fees upon delivery. These charges are determined by the destination country and are the responsibility of the recipient.

Refunds & Cancellations

Due to the handcrafted nature of our work, refunds and cancellations are not typically accepted. Should an issue arise, please reach out by email and we’ll do our best to offer a thoughtful resolution.