Shipping policy
Shipping Information
Shop with us online, and we’ll have your order shipped out within one to three business days via Canada Post, Purolator, or UPS—unless your order includes a made-to-order item (see below).
Once your order is dispatched, you’ll receive a tracking number via email to monitor your parcel’s journey. We’re always here to answer any questions and appreciate your patience while your Woolly Bear piece makes its way to you.
Free Shipping Thresholds
• Canada: Free shipping on orders over $175 CAD
• USA: Free shipping on orders over $200 USD
Made-to-Order Items
Please allow 5–7 business days for production before your made-to-order item is shipped, according to your selected shipping preference.
If your order includes both a ready-made item and a made-to-order item, they will ship together once the made-to-order item is completed.
If you need your ready-made item sooner, we recommend placing separate orders.
Estimated Delivery Times
Please note: Delivery times are estimates and can vary based on factors like weather, holidays, and carrier delays.
Within Canada (via Canada Post Regular Parcel):
• Local (West Kelowna and surrounding areas): 1–2 business days
• Regional (within British Columbia): 2–3 business days
• National (other provinces and territories): 4–9 business days
To the USA (via Canada Post Expedited Parcel USA):
• Western States (e.g., Washington, Oregon): 4–5 business days
• Central States (e.g., Texas, Illinois): 5–7 business days
• Eastern States (e.g., New York, Florida): 6–8 business days
International (via Canada Post Xpresspost International):
• Europe: 6–10 business days
Need it faster?
We offer expedited shipping options at checkout:
• Within Canada: Xpresspost (1–3 business days) and Priority (next business day)
• To the USA: Xpresspost USA (2–3 business days) and Priority Worldwide (1–2 business days)
All shipping times are estimates provided by Canada Post and UPS and are not guaranteed.
Faster or upgraded shipping options are also available at checkout!